1. Company Information
AFEW
Registered in Denmark
VAT registration number: DK 18133385
Registered office address:
AFEW
Filippavej 57A
5762 Vester Skerninge
Denmark
2. Privacy
The collection and storage of personal information submitted to AFEW is governed by the The Danish Act on Processing of Personal Data and by our Privacy Policy. Whenever you visit the site, or register your details or purchase from the site, you agree to be governed by these Terms & Conditions and by our Privacy Policy.
3. Ordering
When you place an online order through the site, you will be requested to provide personal and card payment details. As part of the online transaction, we will perform a fraud credit check. By submitting a payment through the site, you are granting permission for us to carry out such checks as required.
Orders on the site are subject to the required stock availability. Items added to your basket on the site will not be reserved for you, and are available for sale to other customers browsing the online store at the same time.
When you have placed your order via the site, stock will be reserved for your purchase. However, sales will not be finalised until the order dispatches from the warehouse, and payment is successfully taken.
4. Pricing
All site pricing will be shown in either Euros (EUR) or Danish kroner (DKK). Orders can only be placed in the currency relating to your shipping country, and we are unable to offer alternative currency pricing to any customer.
Tax
All Euros (EUR) or Danish kroner (DKK) pricing is shown inclusive of danish tax (25%).
If your order is placed from an EU country you will have to pay the danish sales tax/vat but no customs fee. This is according to customs policies regarding sales within the EU. If, however, your order is placed outside the EU you will not have to pay the danish sales tax/vat but you may have to pay additional tax and duties in the country of destination. AFEW is not responsible for these or for any fees charged by customs. The carrier will contact you in case of any extra charges or customs clearance. This might delay the delivery. Please be advised that it is your responsibility to pay for these extra charges.
Typos
AFEW is not liable for typos in prices and product descriptions, changes in prices, VAT and other sales tax rates, items that are sold out or have been discontinued or any failure to perform that is due to force majeure.
5. Payment & Order Acceptance
We accept the following payment types on our site:
· Bank transfer
Payments for all orders are taken on dispatch of goods, and are subject to fraud checks.
We reserve the right to refuse payments & orders for customers who are not 18 years of age or older.
Your payment and order will only be deemed as final when final payment is taken on dispatch of your goods. We reserve the right to refuse any payments or cancel orders at our own discretion.
6. Shipping
Free shipping in the EU on purchases above DKK 1.000,- incl. VAT/EUR 135,- incl. VAT.
On purchases below DKK 1.000,- incl. VAT/EUR 135,- incl. VAT we will charge either DKK 100,- or EUR 31,-
7. Damaged parcels
The goods are insured in transit and we kindly ask you to check the content of the parcel upon receipt. If the parcel and/or the content are damaged upon receipt, please let us know within 24 hours after receipt so we can get the item cost refunded. We are responsible for goods, which have been damaged in transit. We will kindly replace the item or return the cost of the item if no longer in stock.
8. Missing a delivery
Once we hear from you, we will try to track your parcel. If not tracked within 14 days, we will forward a new parcel without cost.
9. Returns & Exchanges
If you are not 100% satisfied with your purchase you can return it for an exchange or refund, provided it is within 14 days of receipt of your order and the item is as new and in the original packaging. All returns for orders must be sent back to AFEW within 10 days of the refund or exchange request being made. We reserve the right to refuse refunds for returned items, which are not in saleable condition.
Faulty items will either be replaced, repaired or refunded following evaluation by AFEW. For the avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing fault. Items damaged through general wear and tear are not classified as faulty. Faulty items can returned within twentyfour (24) months for a replacement or a repair.
Returns are only accepted online for items purchased directly from AFEW online. If you have purchased your item from our showroom, you should return the item directly to the showroom where the item was purchased. For items bought with one of AFEW’s retail partners, please contact them directly.
To initiate a return, simply please send us a email: afew@afew.dk
Order cancellations under the Distance Selling Regulations/Consumer Contracts Regulations
For customers purchasing in the EU, under the Consumer Protection (Distance Selling) Regulations 2000 (“DSR”) for orders placed before 13 June 2014 and under the Consumer Contracts Regulations 2013 (“CCR”) for those placed on or after 13 June 2014, you have the right to cancel your order within a certain time frame. AFEW will honour such cancellation provided it is made within fourteen (14) days of receiving your items. Notice must be given in writing, either by email or by post to:
By email:
afew@afew.dk
For all order cancellations through the DSR/CCR, you are eligible for a full refund. Refunds will be processed within 30 days of us receiving your cancellation request. However, you need to return your item(s) back to us in good time via a secure delivery service, and items must be returned in good condition.
10. Intellectual property rights
Usage of the AFEW site grants you no rights to any copyright or intellectual property rights relating to the content of the site. All copyright is protected under national and international law.
11. General Information
Changes
Any changes we may make to these Terms & Conditions in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to these Terms & Conditions.
Contact
Our contact details are set out under the “Contact” section of the site.
Governing law and jurisdiction
These Terms & Conditions are governed by Danish law and you and we agree to submit to the non-exclusive jurisdiction of the Danish courts in respect of any matter arising hereunder.
12. Colors
We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.
13. Cookies
When using AFEW’s website you accept our right to use cookies. At AFEW we use cookies to access statistics from Google Analytics so we can make our website even better. We record your browsing history so we can improve aspects of our website to give you an even better experience.
14. Privacy Policy
All personal information saved at the site will be handled with the most utmost care. The information that we store will not be sold or used for any purposes other than ensuring the best service possible. You have the right to review your information on file at any time.
All customers paying by bank transfer are subject to validation checks. AFEW reserves the tight to delay any order if fraud is suspected. For security reasons, we do not store any payment information in our database.
